Return & Refund Policy
Thank you for shopping at Organic Garrotxa.
If for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.
This Return and Refund Policy has been created with the help of the TermsFeed Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Last updated: June 24, 2022
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Organic Garrotxa, Camí Castellar de la Muntanya, 17857 Sant Joan Les Fonts, Girona, Spain.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Organic Garrotxa, accessible from https://www.organicgarrotxa.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By visiting this page on our website: https://www.organicgarrotxa.com/contact-us
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
A full refund consists of the amount debited to Your card, or whatever We have received as payment for the Goods in question, plus the shipping costs (only if the return is a result of an error on Our behalf, such as a defect of the Goods).
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 14 days
The following Goods cannot be returned:
Goods of which more than two servings have been consumed
For the sole reason that you have simply changed your mind, such as a preference for a different herb or herbal infusion
Goods made to Your specifications or clearly personalized.
Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Masia la Coma
08519 Malla, Barcelona
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.